• All necessary protection items will always be available. Now $118 (Was $̶3̶2̶1̶) on Tripadvisor: Melia Punta Cana Beach Resort, Punta Cana. At Meliá Cuba we’re really looking forward to welcoming you to the Caribbean’s largest island again. • We’ve ensured a safe distance by reducing the capacity in hotel lounges and other areas, redistributing spaces and service schedules, and providing appropriate signage so you can enjoy every part of the hotel without worry-free. Real-time availability and instant email confirmation. Likewise, for no one to miss the opportunity to enjoy their birthday gift, we have extended the validity of its use until December 31, 2020 for all those that expire between February 1 and June 30. We are receiving a high volume of calls and emails in our Customer Service Center, please contact us only if your reservation has check in date in next 72 hours. Official Website of Meliá Hotels International CUBA © 2001 - 2020.
Spanish atencionalcliente.reservas@melia.com, Information about hotel change due to closure, Germany +49 30 22386275 (Service in English), Latam +52 55 4170 3549 (Service in Spanish), Worldwide +44 20 3499 8649 (Service in English). Bureau Veritas will certify the hygiene, disinfection and quality standards in all operational processes.
• Every hotel guarantees primary medical care with an emphasis on new health scenarios. All paper and stationery in the room will be eliminated and a digital directory installed on the TV and the Meliá APP.
Right now, and until October 31, 2020, all the rates that we currently have on sale can be cancelled at no cost. Aiming to optimise the flow of customers and reduce food handling. We’re giving you a new start in fully renovated facilities where you can enjoy reinvigorating experiences in harmony with your surroundings.
All these changes are being applied in our systems automatically. The bathroom waste bin will remain and must have a lid, double bag and non-manual opening system. Customers may also buy a prevention kit (masks, gloves and gel). When using the email to contact, we need you to identify your reservation in the Subject field with this information: check in date and booking reference (SUBJECT: LOC XXXXXX - DAY/MONTH/YEAR). To book any of our hotels, check room availability using the search engine on our website (www.melia.com). Meliá will extend the current MeliáRewards membership tier for one year for Platinum, Gold and Silver members whose tier review is scheduled for between March 1, 2020 (from February 1, 2020 for members from Greater China) and December 31, 2020.
If we are forced to close the booked hotel for the dates booked, we will offer alternative accommodation of the same or superior quality in another of our hotels. Soon you will be able to look at everything in your private area at www.meliarewards.com. Cleaning will always be done when the customer is out of the room. Please note that the criteria in this document are therefore subject to change over time. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
Before customers arrive, they will be contacted and told about all the measures being taken and what their stay will be like.
After disinfection of rooms and meeting rooms, all frequently used items (glasses and remote control) and the entrance to the room will be sealed. We’ve designed this future to be safer for our guests and employees. Some exclusions may apply. We have decided to extend these levels for a year to all those clients with revision dates between March 1, 2020 and December 31, 2020.
We hope to see you soon. Given the extraordinary situation created by Covid-19, Meliá has devised an operational transformation strategy based on the following premises: Reduced contact in interactions between customers and employees, Optimisation of operational processes, simplifying and digitalising the service, Adaptation of our brands to new paradigms and customer needs. We have created a special prevention and maintenance plan for air conditioning, heating, refrigeration and water systems. Buffets adapted to a market-style format, with our expert chefs directly serving customers a wide range of different dishes. Finally, we extend the expiration of the points that were to expire between March 1 and June 30, 2020, for 3 months.
Subscribe now and receive 2.000 points. We guarantee the security and protection of your personal data. May exclude periods with special event restrictions or peak demand weeks. Cancellations can be made between 1 and 7 days before the scheduled arrival date. Some exclusions may apply. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations. We are aware that the COVID-19 pandemic and the response from the government and health authorities are constantly changing and developing. A protocol has been defined for laundries for washing and collecting linen during the stay and after the customer’s departure to avoid contamination. La Unión Managed By Meliá Hotels International, Jagua Managed By Meliá Hotels International, Camagüey Colón Managed By Meliá Hotels International, Gran Hotel Managed By Meliá Hotels International, The first to receive offers and promotions. More information about the customer experience transformation programme in times of COVID-19. conditions or for which you agree to pay a possible difference in rate without any management fee.
As of May 21, 2020, if customers are affected by travel restrictions in their country of origin or the hotel they have booked is closed for the expected dates of the stay, Meliá offers you the chance to change or cancel the booking under the following conditions: For individual bookings made between March 2 and October 31, 2020, customers can cancel their booking up to 24 hours before the date of arrival without any cancellation fee or penalty. If we are forced to close the booked hotel for the dates booked, we will offer alternative accommodation of the same or superior quality in another of our hotels. customer experience transformation programme. Guests who book through online travel agents or other third-party travel professionals are advised to contact their booking provider for information on the policies they are applying. Installation of protective screens in reception and in the dining room services.
A new signage system to inform customers and indicate how spaces will be used and the need for social distancing. If the booked hotel is itself quarantined during the guest’s stay, the hotel will abate or return any payments the guest would otherwise have to make in the proportion corresponding to the date on which quarantine is ordered.
The program has 4 levels: White, Silver, Gold and Platinum. All paper and stationery in the room will be eliminated and a digital directory installed on the TV and the Meliá APP. We have adapted our hotel operations to the highest health and safety standards under the Stay Safe with Meliá programme certified by Bureau Veritas, guaranteeing the quality of protocols and compliance with their implementation in Meliá hotels. Decorative items that do not comply with new cleaning protocols (washing at more than 60º) will be eliminated. Cancellations can be made between 1 and 7 days before the scheduled arrival date.
All these changes are being applied in our systems automatically. No cancellation fee as long as more than 48 hours’ notice is given. Right now, and until October 31, 2020, all the rates that we currently have on sale can be cancelled at no cost. This information will be available and updated on melia.com. Hydroalcoholic solution dispensers for hand cleaning will be placed in public areas. Digital concierge through WhatsApp for individual and group customer service. Decorative items that do not comply with new cleaning protocols (washing at more than 60º) will be eliminated. More information about the customer experience transformation programme in times of COVID-19. MeliáRewards is the Meliá Hotels International loyalty program, where you can enjoy benefits and exclusive offers.
We have decided to extend these levels for a year to all those clients with revision dates between March 1, 2020 and December 31, 2020. Call Center available at all times with the latest information and booking service. Responsible tourism committed to the environment remains one of our main principles.